Take Control Of Your Health | Home Blood Testing Services
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Need a Hand? We’re Here to Help.

We know your time (and health) is precious. So, whether you’ve got a question about buying a test, need an update on your order, want to explore partnership opportunities - or you’re not quite sure where to start - we’ve got you.

Choose the option below that best fits your query, and we’ll point you in the right direction. No phone queues. No hold music. Just real answers, from a real team who care about your health; delivered promptly, of course.

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Help On Existing Orders
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Common Enquiries

Orders & Refunds
Do you sell tests to countries outside of the UK?
Can children use your home test kits?
Can I cancel my order & request a refund?
Can I order tests for other people?
Where are your terms & conditions?
Test Kit Delivery
Is next day delivery guaranteed?
My test kit has not arrived?
How long will my test kit take to be delivered?
Has the lab received my sample?
Sample Collection
How can I make a home nursing appointment?
How can I make an appointment at a local clinic?
Why does venous collection sometimes fail?
Is there any anti-coagulant in my sample tube?
Do I need to fill the blood sample tube?
How do I collect a high quality blood sample?
How do I label my sample container correctly?
When should I take my sample?
Has my sample been received by the laboratory?
Do my account details need to match my sample label?
What will happen with a clinic visit?
What happens with a home nursing visit?
Reports & Results
Why were some of my results reported as insufficient sample?
Why were my results reported as having a clotted sample?
How will I understand my test results?
How long until I get my test results?
How does sample haemolysis affect my test results?
Privacy & Discretion
Are my test results private & confidential?
Are the home test kits discreetly packaged?
What is your privacy policy?
Home Test Quality
Can I Check My Platelet Levels Before Taking a COVID-19 Vaccine?
Is this the same as visiting my GP?
Are finger-prick blood tests accurate?
Is home testing fast and accurate?
What test kit is right for me?
Can I Do a Potassium, Sodium, Chloride or Bicarbonate Test From Home?
What medical professionals are involved in test analysis?

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All Tests Are CE marked, IVDAll Tests Are CE marked, IVDUKAS Quality Management  Expert Blood Test Analysis in an Accredited Laboratory

All Testing Is Conducted In UKAS Accredited Laboratories.

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