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Private Blood Tests Online - UK Health Testing & Health Checks

Can I Cancel My Order & Request A Refund?

You can cancel your order within 21 days of it being placed to receive a refund.

Note that once test kits have been dispatched, then even if unopened they cannot be returned to us for quality purposes.

As such refunds will include a £6.50 deduction to cover the cost of your sampling kit. Your test kit should then be disposed of once you have removed your personal details.

Refunds will be returned to the card you paid with and can take 5 – 10 days to be credited to your account.

Please contact us from your registered email address to cancel your order and arrange a refund.

Contact Us Online For Home Blood Testing Help and Support

You can contact our Customer Services Department here or by email to: customer.services@vitall.co.uk

You can also call us on 0207 164 6044 9 a.m. to 6 p.m. Monday to Friday.

Dr. Kate Bishop | University of Birmingham

Last Updated 13th April 2021

By Kate

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Phone lines are open 9 a.m. to 6 p.m. Monday to Friday.

Email support available at all times: contact us here.

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