Can I Cancel My Order & Request A Refund?

You can cancel your order within 21 days of it being placed to receive a refund.

Note that once test kits have been dispatched, then even if unopened they cannot be returned to us for quality purposes.

As such refunds will include a £5 deduction to cover the cost of your sampling kit. Your test kit should then be disposed of once you have removed your personal details.

Refunds will be returned to the card you paid with and can take 5 – 10 days to be credited to your account.

Please contact us from your registered email address to cancel your order and arrange a refund.

You can contact our Customer Services Department here or by email to: customer.services@vitall.co.uk

You can also call us on 0207 164 6044 9 a.m. to 6 p.m. Monday to Friday.