Do my account details need to match my sample label?

Yes! In order to remain compliant with UKAS guidelines, the laboratory can only process fully labeled samples that match the details on your pre-printed request form.

This is a requirement for complete result integrity and to ensure that the correct results are always assigned to the correct person. If this is incorrect the laboratory will have to reject your sample, and not carry out the processing. Unfortunately, this means that we are not able to provide results in this instance.

As such please take extra care to follow all instructions, label the sample & include your test form when it is returned. If your account details are different from the person taking the test, please contact us before returning your sample.

You can contact our Customer Services Department here or by email to: [email protected]