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My Test Kit Has Not Arrived?

If you opted for a next-day delivery option then please contact us for tracking information.

With our standard free-post option sampling kits are sent by Royal Mail first class post. This is un-tracked and kits usually take 1-2 days to arrive.

However, we are still seeing an increase in delays at present due to the reduced service by the Royal Mail. In these instances we allow a maximum of seven days for your home test kit to be delivered.

If your kit has not arrived in this timeframe then please let us know and we will send a replacement free of charge by Special Delivery.

Contact Us Online For Home Blood Testing Help and Support

You can contact our Customer Services Department here or by email to: customer.services@vitall.co.uk

You can also call us on 0207 164 6044 9 a.m. to 6 p.m. Monday to Friday.

Dr. Kate Bishop | University of Birmingham

Last Updated 18th September 2020

By Kate

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Phone lines are open 9 a.m. to 6 p.m. Monday to Friday.

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