My test kit has not arrived?

If you selected a next-day delivery option, please get in touch with us to receive your tracking information. If you opted for our standard free-post option, your sampling kits are dispatched via Royal Mail First Class post, which typically takes 1-2 days to arrive.

Please note this service is untracked and, while most kits arrive within this timeframe, delays can occasionally occur. If you do not receive your kit within seven days, please contact us.

We will confirm your address details to ensure accuracy and send a replacement kit at no additional cost.

You can contact our Customer Services Department here or by email to: [email protected]