Contact Us

Do you sell tests to countries outside of the UK?

Can children use your home test kits?

Can I cancel my order & request a refund?

Can I order tests for other people?

Where are your terms & conditions?

My test kit has not arrived?

Is next day delivery guaranteed?

How long will my test kit take to be delivered?

Has the lab received my sample?

When should I take my sample?

Has my sample been received by the laboratory?

Do my account details need to match my sample label?

Do I need to fill the blood sample tube?

How do I collect a high quality blood sample?

How do I label my sample container correctly?

Why were some of my results reported as insufficient sample?

How long until I get my test results?

How does sample haemolysis affect my test results?

Why were my results reported as having a clotted sample?

How will I understand my test results?

Are my test results private & confidential?

Are the home test kits discreetly packaged?

What is your privacy policy?

Can I Check My Platelet Levels Before Taking a COVID-19 Vaccine?

What medical professionals are involved in test analysis?

Is this the same as visiting my GP?

Are finger-prick blood tests accurate?

Is home testing fast and accurate?

What test kit is right for me?

Can I Do a Potassium, Sodium, Chloride or Bicarbonate Test From Home?