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Common Enquiries
If you have a question about your order or our testing service you may find an immediate answer below:
Do you sell tests to countries outside of the UK?
Can children use your home test kits?
Can I cancel my order & request a refund?
Is there any anti-coagulant in my sample tube?
Has my sample been received by the laboratory?
Do my account details need to match my sample label?
Do I need to fill the blood sample tube?
Why were some of my results reported as insufficient sample?
How long until I get my test results?
How does sample haemolysis affect my test results?
Can I Check My Platelet Levels Before Taking a COVID-19 Vaccine?
What medical professionals are involved in test analysis?
Is this the same as visiting my GP?
Are finger-prick blood tests accurate?
Is home testing fast and accurate?
What test kit is right for me?
Can I Do a Potassium, Sodium, Chloride or Bicarbonate Test From Home?
Need Help? Please Call
Phone lines are open 9 a.m. to 6 p.m. Monday to Friday.
Email support available at all times: contact us here.