Contact Us
Get in touch
Common Enquiries
If you have a question about your order or our testing service you may find an immediate answer below:
Orders & Refunds
Do you sell tests to countries outside of the UK?
Can children use your home test kits?
Can I cancel my order & request a refund?
Test Kit Delivery
Sample Collection
Has my sample been received by the laboratory?
Do my account details need to match my sample label?
Do I need to fill the blood sample tube?
Reports & Results
How long until I get my test results?
How does sample haemolysis affect my test results?
Privacy & Discretion
Home Test Quality
Can I Check My Platelet Levels Before Taking a COVID-19 Vaccine?
What medical professionals are involved in test analysis?
Is this the same as visiting my GP?
Are finger-prick blood tests accurate?
Is home testing fast and accurate?
What test kit is right for me?
Can I Do a Potassium, Sodium, Chloride or Bicarbonate Test From Home?
Need Help? Please Call
Phone lines are open 9 a.m. to 6 p.m. Monday to Friday.
Email support available at all times: contact us here.
Expert Analysis
Evidence-based health checks analysed in an accredited laboratory.
Rapid Results
From 24 hour turnaround with the convenience of home sampling.