How Can
We Help?

Vitall Home Testing Is Easy.
But If You Have Questions,
We're Here To Help.

Orders & Refunds

Details on how you can place an order with us and what to expect when you do!

Orders & Refunds FAQ

Do you sell tests to countries outside of the UK?

Can children use your home test kits?

Can I cancel my order & request a refund?

Can I order tests for other people?

Where are your terms & conditions?

Learn how we ensure quick delivery of our test kits, and what else to expect regarding delivery

Test Kit Delivery FAQ

My test kit has not arrived?

Is next day delivery guaranteed?

How long will my test kit take to be delivered?

Has the lab received my sample?

Sample collection is easy, but we understand it is new for many people. Learn more about the process here

Sample Collection FAQ

When should I take my sample?

Has my sample been received by the laboratory?

Do my account details need to match my sample label?

Do I need to fill the blood sample tube?

How do I collect a high quality blood sample?

How do I label my sample container correctly?

We endeavour to make our test result reports as clear as possible, and we detail exactly how below

Reports & Results FAQ

Why were some of my results reported as insufficient sample?

How long until I get my test results?

How does sample haemolysis affect my test results?

Why were my results reported as having a clotted sample?

How will I understand my test results?

Your privacy, confidentiality and discretion when taking a test is at the heart of everything we do

Privacy & Discretion FAQ

Are my test results private & confidential?

Are the home test kits discreetly packaged?

What is your privacy policy?

Discover more about the science and technology used in our tests and which tests are right for you

Home Test Quality FAQ

Can I Check My Platelet Levels Before Taking a COVID-19 Vaccine?

What medical professionals are involved in test analysis?

Is this the same as visiting my GP?

Are finger-prick blood tests accurate?

Is home testing fast and accurate?

What test kit is right for me?

Can I Do a Potassium, Sodium, Chloride or Bicarbonate Test From Home?

Need Help? Please Call

0207 164 6044

Phone lines are open 9 a.m. to 6 p.m. Monday to Friday.

Email support available at all times: contact us here.

Expert Blood Test Analysis

Evidence-based health checks are analysed in an accredited laboratory.

Get Rapid Blood Test Results

From 24 hour turnaround with the convenience of home sampling.

Find Peace of Mind

Know your body, alleviate concerns & take action with your health risks.

How CanWe Help?

Vitall Home Testing Is Easy. But If You Have Questions,We're Here To Help.