Securing Your Trust with Excellence
The power of customer satisfaction underscores everything we do in healthcare testing.
Our focus is on delivering fast and accurate results, while ensuring your experience is efficient, easy to use, and most importantly, reassuring.
Here, you'll find genuine reviews from users like you who have experienced the high standard of care we strive to provide.
Discover Vitall through the voices of those who know us best: our customers.
As well as the reviews below you can also check more independently verified reviews on Trustpilot!
Verified
Minimal fuss. Instructions were clear, no weird surprises. I liked that it didn’t feel overly medical or intimidating. Got what I needed from it.
Megan
Verified
I was a bit sceptical about at-home testing but Vitall made it pretty painless. I messed up the first attempt (not enough blood, hands too cold) so that was annoying, but the second try worked. The results helped me understand where I stand with liver markers like ALT and bilirubin without having to book time off work. It’s not a replacement for seeing a GP obviously, but for a check-in it’s handy and feels more grown-up than guessing.
Lewis
Verified
I’m not great with blood and I nearly chickened out, but it was honestly fine. Took me two goes to get enough sample (my hands were cold, my fault). Once it was sent off, I just got on with my week. Results were easy enough to read and I didn’t have to chase anyone.
Elaine
Verified
Did this because I’m being more proactive this year (less guesswork, more data). The optimus health liver health panel covered what I wanted and it was reassuring to see things like ALP and GGT in range. It didn’t feel like a lecture, just information. I also liked that I could download everything to keep for my own records. Would recommend if you’re the sort of person who likes keeping tabs on your health without making a big song and dance about it.
Chloe
Verified
It’s decent, but I did have a slight wobble with the kit arriving a day later than I expected and that threw me as I’d planned around it. Customer service replied when I asked, so fair enough. Once it turned up, the process was straightforward and the results were clear. I’d still use them again, just maybe don’t rely on it for a tight schedule.
Gareth
Verified
I ordered the optimus health liver health panel because I’ve been trying to keep an eye on things after a few too many “busy” months. Finger-prick wasn’t exactly fun but it was manageable. The report showed ALT/AST and GGT and gave a brief explanation of what they relate to, which helped. I liked that it didn’t feel alarmist, just factual. Would use Vitall again when I’m doing my next round of checks.
Mark
Verified
First time doing an at-home blood test and I was a bit nervy. The instructions were clear and it was less of a faff than I expected. Results came back in a sensible format and I could actually follow it.
Hannah
Verified
All fine, results were clear enough. Only issue was I didn’t get quite enough blood on the first go and had to use the second lancet, which was annoying. Still worked in the end and support answered my question.
Gareth
Verified
Honestly just nice not having to fight for an NHS appointment for something that isn’t urgent but still matters to me. The kit turned up when they said it would, and I got my results back without any chasing. The summary was easy to read.
Tom
Verified
I booked a nurse visit because I knew I’d mess up the finger-prick. Worth it for my stress levels. The nurse was lovely, quick, and it felt very normal. Results came through after that and I didn’t have to second guess whether I’d done it right.
Emily
Verified
The results layout is good, but I found some of the wording a bit generic and I had to google a couple things. Also my sample took an extra day to update on the tracking, which made me worry it was lost. It wasn’t, and support replied within a day. Overall a good service, just not totally seamless for me this time.
Rachel
Verified
I’m not the most organised person but even I managed it. Did it on a Sunday morning, popped it in the post, and forgot about it till the email came through. Nice and simple.
Joanne
Verified
I did the optimus health hormones test because I’ve had a few months of poor sleep and wanted to rule out obvious stuff. The kit was easy enough, though getting the blood drop going took longer than I expected (warm hands helps!). Once the results came in, it was useful seeing thyroid markers alongside the hormone bits, and the ranges made it less scary. I wouldn’t say it replaces a doctor, but it gave me something concrete to take to one.
Ben
Verified
I’m fairly proactive with my health and wanted a baseline before changing my training plan. The optimus health hormones panel gave me useful numbers (cortisol and prolactin were the ones I was curious about) without drowning me in jargon. It didn’t magically “solve” anything, but it did point me towards what to ask about next. I’ll probably repeat in a few months to compare.
Aisha
Verified
Repeat customer. I like having something objective rather than guessing based on how I feel. This time I paid attention to free androgen index and SHBG and it matched what I’ve been noticing with energy and recovery. Not saying it’s a magic answer, but it’s helpful info and saves me a lot of hassle.
Nick
Verified
Ordered via GenderGP and needed hormone levels checked without the back-and-forth. Vitall made it easy. I liked seeing oestradiol and testosterone in one place with ranges, and it helped me feel less anxious about whether things were roughly on track. Packaging was discreet and the steps were simple enough. I’m not super squeamish but I still appreciated that it didn’t feel overly clinical at home.
Sophie
Verified
Was a bit sceptical but it’s legit. Everything arrived sealed, instructions were decent, and the process didn’t take long. I’m not great with needles but it was more like a sharp scratch. No complaints.
Liam
Verified
I’ve used Vitall twice now. The optimus health hormones panel was straightforward to order and the kit arrived quickly. Finger-prick wasn’t my favourite thing but it was manageable. The report flagging things like testosterone and SHBG helped me have a more informed chat with my GP, rather than going in blind. Overall it feels like a decent way to keep an eye on stuff without waiting ages.
Mark
Verified
First time using Vitall and it was pretty straightforward. The kit arrived quickly and the instructions were clear enough even for me. I was nervous about the finger-prick but it wasn’t as bad as I’d built up in my head.
Hannah
Verified
I’ve used Vitall twice now and this time I did the optimus health oxygen system performance panel. I mainly wanted a better picture of things like haemoglobin/haematocrit and iron status as I’ve been feeling a bit flat on runs. Results were easy to read and I liked the short notes that came with them. It didn’t feel salesy, just information. I can’t pretend I understand every marker, but it gave me enough to have a sensible chat with my GP.
Mark
Verified
Ordered via GenderGP as part of keeping an eye on things and it all slotted in fine. The process was simple, no awkward phone calls, and the results came back when they said they would. I’m glad there’s an option that doesn’t involve waiting weeks for an appointment.
Sophie
Verified
I went for a nurse appointment instead of doing it myself because I’m squeamish. Worth it. The nurse was calm, talked me through it, and it was over in minutes. I then just waited for the report. Overall it felt reassuring and much less stressful than trying to stab my own finger at the kitchen table.
Priya
Verified
Used Vitall a few times over the last year. This panel was useful because I’m training more and wanted to see if anything obvious was holding me back. It included the bits I was expecting around red blood cells and oxygen-carrying stuff (haemoglobin etc), plus a few extras that made it feel more complete. The write-up was decent, not too wordy. Only thing I’d say is the app/website layout could be a touch clearer on mobile, but overall I’m happy.
Daniel
Verified
All fine. Instructions were clear, and the lancet didn’t hurt much. I liked that the report wasn’t full of jargon. Would use again if I need another check.
Karen
Verified
I’m quite proactive with health stuff and wanted something objective rather than guessing. The optimus health oxygen system performance results were laid out clearly, with ranges, and I could see where my ferritin and haemoglobin sat without trawling the internet for ages. It didn’t magically “fix” anything, but it did give me a nudge to sort my diet out and book a proper follow-up. The packaging was discreet and everything felt well organised.
Aisha
Verified
Pretty smooth experience. I ordered on a Sunday evening and it turned up fast. Took me 10 mins to do and then I forgot about it until the email came through. Nice and simple.
Ben
Verified
I’m not brilliant with tech and was worried I’d get stuck, but it was actually easy. The instructions were printed clearly and the online bit was just clicking through. Results were clear enough for a normal person. No complaints.
Elaine
Verified
I got this because I kept feeling a bit breathless on hills and wanted to rule out anything obvious. The report showed my red cell markers were in range, which was reassuring, and it pointed out one value that was borderline so I could keep an eye on it. Nothing dramatic, just useful info. I like that it feels like you’re in control without having to beg for appointments. Would recommend to anyone who wants a baseline without making a big thing of it.
Josh
Verified
It’s handy if you’re fed up with NHS wait times for non-urgent stuff. I didn’t want to chase my surgery for weeks just to get a baseline check. The kit came in a plain box, the portal was easy enough, and I got what I needed without fuss. Not much more to say really.
Liam
Verified
I messed up the first finger-prick attempt (not enough blood, my fault) and had a mild panic. Support replied pretty quickly and talked me through warming my hands and trying again. Second go worked. I’m giving 4 stars because it was more faff than I expected, but I appreciate they didn’t make me feel stupid about it.
Tom
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