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Why Has My Test Kit Not Arrived?

If you selected our standard first-class delivery option, kits are sent untracked and we are unable to state an exact delivery date. While kits are usually delivered in 1 – 2 days, we are still seeing an increase in postage time due to the Royal Mail’s reduced service level at present.

If your kit does not arrive in seven days, please contact us for a replacement. This will be expedited by Special Delivery.

Alternatively, if you selected our priority postage option, then home testing kits should be delivered the next working day. If you have not received your kit, please contact us for tracking information.

Contact Us Online For Home Blood Testing Help and Support

You can contact our Customer Services Department here or by email to: customer.services@vitall.co.uk

You can also call us on 0207 164 6044 9 a.m. to 6 p.m. Monday to Friday.

Dr. Kate Bishop | University of Birmingham

Last Updated 18th September 2020

By Kate

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